Customer engagement marketing
Harmeling, Colleen M., Kumar, V., Palmatier, Robert WThis book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
Κατηγορίες:
Έτος:
2018
Εκδότης:
Palgrave Macmillan
Γλώσσα:
english
Σελίδες:
328
ISBN 10:
3319619853
ISBN 13:
9783319619859
Αρχείο:
PDF, 4.42 MB
IPFS:
,
english, 2018
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